We want you to be completely satisfied with every purchase that you make at Appalachian Spring. If, for any reason, your purchase does not meet your needs, return it to us within 30 days of the invoice date with your original receipt and we will either refund your purchase price, exchange it for other merchandise or issue you an Appalachian Spring gift card for the value of the return, as you prefer.
If you have received an item from Appalachian Spring as a gift, you may return it with the original receipt within 30 days of the original shipping date, and we will either exchange it for other merchandise or issue you an Appalachian Spring gift card for the value of the return, as you prefer.
The value of the merchandise only will be exchanged or refunded. Shipping and handling charges are not refundable.
Any item that is received with free shipping and then returned for refund will be refunded at the purchase price of the item less our normal shipping charges.
All returns must be in original unused and undamaged condition and in their original packaging.
Return shipping and handling charges are at customer’s expense.
Returns without the original purchase receipt, including gift returns, will be either exchanged or refunded in the form of a gift card at the current selling price.
If you are exchanging an item and the amount for the replacement item exceeds the return item, please include payment for the additional amount. Please note: we do not charge you shipping when we send you an exchange item, but the shipping charges on your original purchase are not refundable.
If you return your web purchase to an Appalachian Spring store, please provide photo identification and the original invoice for merchandise credit or refund.